Authentication Disruption

Incident Report for Joe And The Juice status page

Resolved

CRM campaign triggering 1M customers to open the app simultaneously, causing our partner Auth0 to reach rate limits. The issue affected only some customers, mainly on the new app. We have agreed to extend the rate limits for the coming period until the migration to the new app is completed.
Posted Sep 30, 2025 - 00:00 CEST